Privacy Policy – Zavian Mart

Welcome to Zavian Mart. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website ZavianMart.in or use our quick-commerce services in the Biswan region.

1. About Zavian Mart

Zavian Mart is a quick-commerce platform delivering groceries, daily-need items, home products, and personal care essentials within 90 minutes in the Biswan area (up to 6 km radius). We operate from New Delhi, and our service model follows modern instant delivery standards

For any privacy-related concern, you can contact us at:
📞 9305367135
💬 WhatsApp Support
✉️ contact@zavianmart.in

2. Information We Collect

This section covers what data we collect for order processing and service improvement.

A. Personal Information

• Your Name
• Phone Number
• Email Address
• Delivery Address(es)
• Saved Addresses (if you choose to save)
• Latitude & Longitude (for delivery verification)

B. Payment Information

Payments are processed via Razorpay. We do NOT store your card details, UPI ID, ATM PIN, CVV, or banking passwords. All sensitive payment information is handled by Razorpay under PCI-DSS compliant systems.

C. Device & Technical Data

• IP Address
• Device type (Android/iOS/Browser)
• Operating system & browser version
• App/website usage analytics
• Cookie data (for cart, login, analytics)

D. Location Data

We use your live or saved location only to confirm:
• whether your address lies inside the 6 km delivery radius
• to optimize delivery routes and timings
• to prevent fraudulent orders or unreachable locations

3. How We Use Your Information

• To process your orders and deliver items quickly
• To verify service availability in your area
• To manage payments, refunds, and order confirmations
• To send WhatsApp/SMS order updates
• To improve product recommendations
• To maintain safety, fraud prevention, and account verification
• To store your saved addresses for faster checkout

4. WhatsApp & SMS Communication

By placing an order, you agree to receive:
• Order confirmation messages
• Delivery updates
• Customer support replies
We do NOT spam or send unnecessary promotional messages.

5. Cookies & Tracking Technologies

Cookies help us: • keep your cart saved • auto-fill saved addresses • remember your login • show recently viewed items You may disable cookies, but the site may not perform properly.

6. Data Sharing & Third Parties

We do NOT sell or rent your data to anyone.

We only share data with:

• Delivery partners (for reaching your location)
• Razorpay (for payment processing)
• SMS/WhatsApp API provider
• Analytics tools (Google Analytics etc.)

Every third-party service we use follows industry-standard data protection and security practices.

7. Security Measures

We use advanced security protocols including:
• SSL encryption
• Firewall protection
• Secure server architecture
• Access-restricted admin systems
• Regular malware scans

However, no online platform can guarantee 100% security.

8. Your Rights

• Access your personal data
• Request correction/update
• Delete saved addresses
• Deactivate your account
• Opt-out of marketing messages
• Request deletion of your data (except legal record-keeping)

9. Children’s Privacy

Zavian Mart does not knowingly collect data from individuals under 18 years of age. If you believe a minor has created an account, contact us immediately for removal.

10. Data Retention Policy

We keep customer data only as long as necessary for:
• order history,
• refunds,
• tax compliance,
• legal obligations. Saved addresses can be deleted anytime by contacting support.

11. Changes to This Policy

Zavian Mart may update this Privacy Policy occasionally. All updates will be posted on this page with the “Last Updated” date.

12. Contact Us

For privacy concerns or data requests:
📞 9305367135
💬 WhatsApp Chat
✉️ contact@zavianmart.in

Last Updated: January 2025